Tech Support Guild

Tips & Tricks

A list of tips and tricks when answering support queries
Start off by identifying the product the customer has questions about
Do not try to solve problems unrelated to Aragon.
Do not overcommit to helping customers
Learn more about the questions you did not know the answer to
Always try to reproduce the issue
Ask for the type of Software and Hardware the customer is using
Verify that the version of the Software is suitable
Do this when it should work but it is not working
Use Grammarly to write better responses
Be positive and kind, but not too engaged
Do not be personal
Try to do as much as possible by yourself. Do not be afraid to make mistakes.