Tech Support

Tech support requires basic knowledge, skills but mostly curiosity about researching problems and helping people solve them. While advanced technical skills are not required, it can be useful to have some basic experience with development.

Below is a list of skills and qualities which are not strict requirements, but you can benefit from them while working in the Tech Support Guild.

Technical Capabilities

• Command-line, Javascript, Solidity

• HelpScout or another ticketing tool. HelpScout Guide

• Github, Notion experience

• Computer & network architecture

• Coding & debugging

• Interacting with customers

Soft Skills and Qualities

• Proactive

• Resilient

• Excellence mindset

• Inquisitive mindset

• Quick learning

• Creative problem solving